Ratings & Reviews
Resident Reviews
|Recommended: YesNew Management Not Meeting Expectations — I love the location of this building and absolutely loved the previous building manager Trae but since new management has taken over I have not even seen the maintenance guy once. The front desk people are also very rarely available to talk too about anything. All the garage level fob scanners have been broken for nearly a week now. Have to take a very long path just to get into the building after parking in the garage. Also my main mode of transportation has been stuck in the bike room for the entire time these fob scanners have been down. I’ve put in maintenance requests and so have other residents and absolutely nothing has happened. Can’t even find the maintenance guy to help so not really sure what they’re doing. Absolutely no communication or emails regarding the situation or when it will be fixed.
response from property -We are sorry to hear about your experience, Seth. We appreciate your feedback and are committed to improving. We understand the importance of accessibility and communication, and we're actively working to resolve the issues with the fob scanners and improve our communication channels. Your satisfaction is important to us, and we're dedicated to ensuring a seamless living experience. Please feel free to reach out to our management team directly for any immediate concerns. We value your input and are excited to continue making positive changes.
|Recommended: NoFrustrated — Taking days and days to get to communicate with staff
Thank you for sharing your feedback, Wenqing Tang. We value your input and are dedicated to enhancing the experience for all our residents. We understand the importance of prompt communication and are actively working to improve our response times.
|Recommended: YesEast Union - New Management — New management has started on a good track, deep cleaning of carpets is much appreciated Please keep it up
Thank you, Andrew, for sharing your positive feedback! We're thrilled to hear that you're noticing the efforts of our new management team. The deep cleaning of carpets is just one of the many initiatives we're implementing to enhance your living experience and we look forward to maintaining this momentum and ensuring your satisfaction.
|Recommended: NoNew Management Expectation Resident Feedback Review — Excessive Noise from PCC Loading Unloading
The noise level from the PCC loading and unloading area is extremely loud and disruptive. Please take corrective action to reduce the noise for residents living nearby.
Back Door Repair Status
I previously reported the back door issue, but I still have not received a clear update. Please advise exactly when your repair team will address and resolve this problem.
Bathroom Toilet Repair, No Response for Two Weeks
My repair request regarding the bathroom toilet was submitted two weeks ago and resubmitted again on 11 18 to the new management. The toilet still does not flush properly and we have been forced to flush manually, which is extremely frustrating. Please advise when this will be fixed.
Cleaning Standards in Common Areas
The cleanliness in the building has noticeably declined. There is trash left on the stairs and around common areas. Please arrange for a more consistent and thorough cleaning service.
Broken Water Filters and Purifiers Gym P2 and 1st Floor
The water filters and purifiers in the gym P2 and on the 1st floor have been broken for over two months. Please replace the filters and repair the units as soon as possible.
Public Cart Policy
The public cart is supposed to remain on P1, but it is almost never available because residents use it and do not return it. Please implement a better policy or system to ensure it remains accessible for everyone.
Thank you for sharing your concerns. We sincerely apologize for the disruptions and inconveniences you've experienced. Addressing the noise from the PCC loading and unloading area is a priority, and we are exploring solutions to minimize the impact on residents. Regarding the back door and bathroom toilet issues, we regret the delays and have escalated these matters to our maintenance team for immediate attention. We are committed to improving our cleaning standards and will ensure that common areas are maintained regularly. The water filters and purifiers in the gym are being prioritized for repair. Additionally, we will review the public cart policy to enhance accessibility and convenience for all residents. Your feedback is invaluable in helping us enhance our community, and we appreciate your patience and understanding as we work to resolve these issues.